This Privacy Statement explains in general terms how Calen Electrical Sales & Services (“Retailer”) collects, holds, uses and discloses your personal information under the Australian Privacy Principles.
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on Calen Electrical Sales & Services. We may also issue specific privacy collection notices from time-to-time relating to particular products or services.
Information we collect
The types of personal information that we collect about you will depend on our relationship with you, the circumstances of collection and the type of service you request from us. The personal information may include:
- Your name, gender, date of birth, contact details, passport details, image and answer to a security question (for example, mother's maiden name);
- Payment details (such as credit/debit card number and expiry date) provided in connection with the payment of products.
How we collect information
We may collect personal information about you when you use our services or purchase goods through us, or register to receive our newsletters or other communications, visit our websites, complete one of our surveys or otherwise interact with us. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.
How we use your personal information
We may use your personal information for the following purposes:
- To provide and administer our goods and services, including verifying your identify; contacting you about your orders, freight and other arrangements, processing payments, and managing your interaction with our suppliers;
- To provide and operate our competitions, promotions and events;
- To distribute our newsletters and other communications either ourselves or with the assistance of third party services providers; and
- To conduct marketing activities.
Disclosure of personal information
We may disclose your personal information to our related companies and businesses and will only share that information for the purposes to which you have agreed.
We may also disclose your personal information to our suppliers and third parties that perform other services for us in connection with the sale and provision of all our goods and services, including third parties who:
- Conduct market research and analysis;
- Provide marketing services;
- Provide information technology services;
- Provide accounts payable and receivable services for us; and
- Manage our share registry.
We may also disclose your personal information to comply with our legal obligations, including to regulatory authorities and governments if required.
Cookies are small pieces of data stored on the web browser on your computer. This website and associated websites (including those you reach by clicking on advertising) may store cookies on your web browser.
The main reasons we store cookies are to improve your website browsing experience; gather statistics on site usage; and enable us to present customised and appropriate messages from the Retailer and third parties.
You can set up most web browsers so you are notified of when a cookie is received, so you can then either accept or reject it. You can also check the cookies stored by your web browser and remove any that you do not want.
How we hold information and keep it secure
We hold your personal information in a combination of hard copy and electronic files. We use third party information system providers who may store or have access to your personal information.
We may combine personal information we receive about you with other information we hold about you. This includes information received from our partners or third parties.
Access and correction of information about you
If you would like to request access to, or correction of, your personal information we hold about you, please contact us to the attention of the Privacy Officer, details below.We will provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception which applies under the Australian Privacy Principles.
We may recover from you our reasonable costs of supplying you with access to this information. However, we will not charge you for the making of the request or to correct or update your personal information.Your request to provide access to this information will be dealt with within a reasonable time.If we refuse to provide you with access to, or correct, the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Australian Privacy Principles.
Privacy complaints and further information
If you have a concern about your privacy or you have any query on how your personal information is collected or used please contact us using the details below. We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.
You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) (“Direct Marketing Communications”) which we consider may be of interest to you. You also expressly consent to us providing your details to third party contractors and agents who may send Direct Marketing Communications to you on our behalf.
Without limitation if it is within your reasonable expectations that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
If at any time you do not wish to receive any further Direct Marketing Communications from us, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us as below.
Our contact details
You can contact us to the attention of the Privacy Officer as follows:
Calen Electrical Sales & Services,
18 McIntyre Street, Calen,
Telephone Number: 07 4958 8400
By using this website or making a purchase in-store you are agreeing to the terms of this Privacy Statement and our website terms and conditions (as applicable).
We reserve the right to amend the Privacy Statement. We will post such changes on our website, after which, your continued use of the website or making a purchase in-store shall be deemed to be your agreement to the modified terms.